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SPRING 2010

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Feature Story
While Others Wait, Some Invest in Training, Part III

Feature Story
Claims Education Conference and the Superbowl Champs

Training Talk

News Brief

• Streaming Video Making Its Way Into Training Programs
• 5th Annual Claims Education Conference Registration Brochure Now Available

DECEMBER 2009
VOLUME 6 - NO 6

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Articles in this issue:

Training Talk
Where Do You Stand?

Feature Story
While Others Wait, Some Invest in Training, Part II

Feature Story
Tips for Negotiating with Attorneys

Manager Spotlight
Teresa Headrick

News Brief
Streaming Video Making Its Way Into Training Programs

OCTOBER / NOVEMBER 2009
VOLUME 6 - NO 5

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Articles in this issue:

Training Talk
Falling Back on Training

Feature Story
Tips on Taking Statements and Information Gathering

Feature Story
While Others Wait, Some Invest in Training

News Briefs

• Online Negotiation Video Goes Live
• Claims Education Conference Adds Sessions

AUGUST / SEPTEMBER 2009
VOLUME 6 - NO 4

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Training Talk
Taking Care of Business

Feature Story
Education and Beauty

News Briefs

• 5th Annual Claims Education Conference Set for New Orleans
• Rave Reviews for Online Training
• Van Presentation Raised

Managers Spotlight
Paul Balbresky, ITP, MEd, CLU

MARCH / APRIL 2009
VOLUME 6 - NO 2

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• Training Talk
  A New Season Awaits
• Feature Story
  Placing the Bets: Making Good Training Decisions During Slow Times
• Quick Tips for Claim Professionals
• News Briefs
  
  • Claims Magazine Provides Free Subscriptions
  • Royal SunAlliance Reports Training Results
  • Helping in Hard Times

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JAN - FEB 2009
VOLUME 6 - NO 1

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• Training Talk: Welcome to Our Launch!
• Feature Story: Lessons in Customer Service and Attitude
• The Future of Training : III Launches On-Demand Video Learning for Claims Professionals
• News Briefs: III Crosses the Atlantic; Online Course Set for 1st Quarter
  and
  Manager Spotlight: Grace Strahl

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FALL 2008
VOLUME 5 - NO 4

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• Cover Story: Blogs and Wikis and Gen Y — OH MY! Technology’s Impact on Training
• Feature Story: Saying It the Right Way: Claims Telephone Techniques — The Good and Bad
• On Course: A New Look at an Old Friend
• Student of the Quarter: Jeske Shoots Up the Ladder
  and
  Manager Spotlight: Visconti Uses Versatility
  and
  Trainer of the Season: Gutcher Raises Fraud Awareness
  (all 3 items on same document)
• Training Reminders: Lessons of the Past
• News Briefs

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SUMMER 2008
VOLUME 5 - NO 3

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• Cover Story: Critical Thinking for the Claim Professional, Part III
• Feature Story: Sun, Sand, and the Claims Education Conference
• Feature Story: The Marine Claims Guide
• On Course: Surveying Team Strengths and Weaknesses
• Student of the Quarter: Patti Rutzinski: The Journey Is the Reward
  and
  Manager Spotlight: The Mardi Gras Meeting
  and
  Trainer of the Season: Martha Bright: A Shine in a Rouch Stone
  (all 3 items on same document)
• Training Reminders: Tracking the Claim Staff's Training Needs
• News Briefs

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SPRING 2008
VOLUME 5 - NO 2

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• Cover Story: Critical Thinking for the Claim Professional
• Feature Story: Surveillance Factors Educate Claim Personnel
• Manager Spotlight: Lifelong Learning for Lifelong Success
  and
  Trainer of the Season: Carol Bolsinger
  (both items on same document)
• News Briefs
• Training Reminders: Medical Terminology

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WINTER 2008
VOLUME 5 - NO 1

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• Cover Story
• Luck: Where Preparation Meets Opportunity
• Managing Reputational Risk Through PE
• Manager Spotlight
• Trainer of the Season
• On Course
• Interviewing Tips to Hire Great Adjusters
• News Briefs
• Training Reminders

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FALL 2007
VOLUME 4 - NO 4

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Cover Story
Understanding and Addressing Crisis for Catastrophe Adjusters
Order Out of Information Chaos
Desire for Excellence
I.I.I. Pro Bono Duty Pays Off in New Orleans
Class Acts
Manager Spotlight
On Course
News Briefs
Training Reminders

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SUMMER 2007
VOLUME 4 - NO 3

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Twice as Nice
It's My Honor to Introduce…Her Honor
Building the Future of the Claims Industry through Continual Education
Class Acts
Manager's Spotlight: Make Your Best First Impression
On Course: Claims Training for the Goal-Oriented
News Brief
Training Reminders: Staying the Course

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SPRING 2007
VOLUME 4 - NO 2

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Spring into Training
The battle of the givers vs. the takers
Message of responsibility & attitude
The Nashville Connection
Readers Respond
Out of SITE
Empathizing with customers
Class Acts
Manager Spotlight
On Course
News Briefs / For Members Only
Training Reminders

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WINTER 2007
VOLUME 4 - NO 1

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Who's Picking Up the Claims Trash
Dive in Headfirst to the 2007 Conference
Take Hold of Your Career Through Personal Development
III Supports Emeril Lagasse's Carnivale du Vin
New Orleans Rebuilding--Still a Long Way to Go
Claims Training Benefits From a Little Spicing Up
Never Stop Learning
Class Acts
Manager Spotlight
New Courses
On Course
News Briefs
For Members Only

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FALL 2006
VOLUME 3 - NO 2

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Re-Energize Your Career Through Training & Education
Special Conference Report
Interpersonal Skills: Avoid the Hammer!
Training Talk
Class Acts
Manager Spotlight
New Courses
For Members Only
News Briefs
CareerPath
Training Tips

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SUMMER 2006
VOLUME 3 - NO 1

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WINTER 2006
VOLUME 2 - NO 1

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SUMMER 2005
VOLUME 1 - NO 1

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